MARCH 21st, 2019
Randy Bremhorst (vice president of design) and Trevor Lord (senior designer and innovation leader) will be presenting at the 2019 LeadingAge Illinois Annual Meeting & Expo April 2 – 4 at the Renaissance Schaumburg Convention Center in Schaumburg, Illinois.
Bremhorst and Lord’s session, “Eliminate Pain, Improve Experience: Creating a Culture of Innovation Through Customer Journey Mapping”, will show attendees how to:
• Identify touch points that are strategically critical to the customer experience
• Employ tactics that foster innovation by clearly understanding customer touch points
• Eliminate pain and improve the customer experience
LeadingAge Illinois is one of the largest and most respected associations of providers serving Illinois older adults. Committed to advancing excellence, LeadingAge Illinois advocates quality services, promotes innovative practices, and fosters collaboration.